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Returns and complaints

If it turned out that the ordered product would not meet your expectations, then in accordance with consumer law, any product purchased in the shop Dingo Gear can be returned without giving any reason. A customer who has entered into an off-premises contract may withdraw from it without giving any reason, making an appropriate statement in writing (return document), within 14 days of the conclusion of the contract. The return should take place immediately, no later than within 14 days from the date of its receipt. The goods shall be returned in the same condition in which they were purchased, together with the proof of purchase (receipt or VAT invoice) and the account details to which the Seller shall return the purchase cost of the returned goods. The cost of delivery with the returned goods shall be covered by the Customer.

If the Customer withdraws from the contract, the Seller will refund the value of the order within 10 working days from the date of receipt of the returned goods to the account specified by the Customer in the statement of withdrawal.

The goods should be sent back to the address:

Dingo Gear
Ołowiana 22
85-461 Bydgoszcz
Poland

The shop does not accept shipments sent with payment on delivery.

The Seller may withhold the reimbursement of payments received from the Customer until receipt of the item or until the Customer provides the Seller with proof of its return, depending on which event occurs first.

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