§3. Basic store functionalities

1. The Seller provides Customers with the following basic functionalities of the Store:
   1. providing a search engine for Goods,
   2. inquiry about the Goods,
   3. entering opinions about the Goods,
   4. recommending the Goods,
   5. adding the Goods to the storage room,
   6. providing the advertising offer of the Goods in social media.
2. To search for Goods in the Store, enter the desired content in the Store's search engine area and then confirm it. The functionality allows you to search the Store's resources using keywords entered by the Customer. Additionally, the functionality may enable you to perform an advanced search within selected criteria.
3. To ask the Seller about the Goods, you can use the Goods inquiry functionality. The Seller will provide this information immediately, using the functionality of the Store, by phone or electronically by sending an e-mail.
4. To enter an opinion about the Product, use the opinion form by completing its mandatory fields and entering the declared rating or content. The functionality may allow you to give a rating on a marked scale.
5. To recommend the Goods to third parties, you must use the Goods' recommendation functionality. The subject of the functionality is the provision of a Goods order form in order to send a message about the Goods to a third party indicated by the Customer.
6. To use the functionality of adding Goods to the storage room, after logging in to the Customer Account, you must add the Goods to the storage room. The subject of the functionality is the temporary saving in the memory of the Customer Account, the website containing the advertising offer of the Goods.
7. To use the functionality of making the advertising offer of the Goods available on social media, use the buttons assigned to these media, published in the area of the advertising offer of the Goods. In order to use this functionality, you are required to have a user account in the selected social media.
8. Using some of the listed functionalities may require having a Customer Account and logging in to it. The Seller reserves the right to temporarily disable or introduce new functionalities.

§4. Orders placed via the Store

1. Orders for Goods can be placed via the Store's website 7 days a week, 24 hours a day, using the Shopping Cart function. After completing the list of orders for Goods, the Customer proceeds to the order in the Cart area.
2. After completing the list of orders for Goods, the Customer selects the Delivery and payment method in the Basket area.
3. If the Customer is a logged in Customer Account holder, he or she proceeds to the next stage of placing an order as a logged in Customer.
4. If the Customer is not a logged in Customer Account holder, he or she chooses the method of placing an order:
   1. using the Customer Account, which will be registered. The Customer then registers a Customer Account and uses it to proceed to the next stage of placing the order.
   2. without using the Customer Account. The customer then proceeds to the next stage of placing the order.
   3. using your existing Customer Account. The customer then proceeds to the next stage of placing the order.
5. When placing an order, the Customer enters or selects:
   1. his identification and contact details,
   2. address details for the Delivery of the Goods,
   3. billing details.
6. Placing an order is preceded by the Customer receiving, by displaying in the Basket area, information about the total price for the order along with taxes and related costs, in particular delivery and payment costs.
7. Placing an order may be made by using the appropriate button in the Cart and is tantamount to the Customer submitting to the Seller an offer to conclude a Sales Agreement for the Goods included in the order.
8. Before sending the order form, by checking the appropriate checkbox, the Customer should declare that he has read the Regulations and accepts their provisions.
9. The placed order may be changed by the Customer until the Seller receives information about sending the Goods.
10. Changing the order may include its cancellation, partial cancellation, extension with additional Goods, or change of the Delivery address.
11. The Seller will immediately inform the Customer about the impossibility of accepting the order in the event of circumstances causing it. This information is provided by telephone or e-mail. The information may constitute a rejection of the offer in its entirety or contain the following proposals for modifying the order:
    1. rejection of the offer in the part that is impossible to complete, which results in recalculation of the order value,
    2. division of the Goods subject to Delivery into the part for which Delivery is possible and the part for which Delivery will take place at a later date, which does not result in recalculation of the order value.
12. The acceptance of the Customer's offer by the Seller, subject to the change specified in the above point, is considered a new offer requiring acceptance by the Customer in order to conclude the Sales Agreement.
13. The Seller confirms the acceptance of the order by immediately sending an e-mail. This message contains the terms and conditions of the concluded Sales Agreement agreed upon by the parties, as well as the data entered by the Customer in the order form in order to enable the detection of errors occurring therein. If such an error is detected, the Customer may notify the Seller of this fact by sending an e-mail with the correct data.
14. Confirmation of acceptance of the order is tantamount to the acceptance by the Seller of the offer to conclude a Sales Agreement submitted by the Customer.

§5. Telephone orders

1. The Seller allows you to place orders for the purchase of Goods by telephone.
2. In order to place an order for the purchase of Goods by phone, please contact the Seller using the telephone numbers provided on the Store's website and then place the order orally.
3. The acceptance of the telephone order by the Seller is confirmed by immediately sending an e-mail containing information about the content of the concluded contract. This message contains the terms of the concluded Sales Agreement agreed upon by the parties, as well as the Customer's data, in order to enable the detection of any errors. If such an error is detected, the Customer may notify the Seller of this fact by sending an e-mail with the correct data.
4. In order to conclude the Sales Agreement, the Customer is obliged to confirm the will to conclude it in response to the above-described message from the Seller.
5. Confirmation of the will to conclude a Sales Agreement is tantamount to its conclusion.

§6. Sale

1. The Seller provides Customers with the Distance Sales of Goods Service.
2. The subject of the Sales Agreement includes the Seller's obligation to transfer ownership of the Goods to the Customer and deliver them, as well as the Customer's obligation to collect the Goods and pay the Seller the price of the Goods.
3. The Seller reserves the right to conduct promotional campaigns, in particular reducing the price of Goods or Services until a specific date or exhausting the stock of Goods subject to promotion.
4. By concluding a Sales Agreement, the Seller undertakes to provide the Customer with Goods without defects.
5. The Sales Agreement is concluded when the Seller confirms acceptance of the Customer's order.
6. The Goods are released within the time specified in the Goods description.
7. The delivery time of the Goods may change if the Customer changes the order.
8. The Goods are released:
   1. if the Customer chooses the option of Delivery via a Carrier, on Business Days to the address provided by the Customer,
   2. if the Customer chooses personal collection of the Goods, at the Store's office on Business Days from 9:00-15:00.
9. Detailed information on available delivery methods, carriers and related costs is published on the Store's website, and the Customer is informed about them during the ordering process.
10. The Goods are released no earlier than after the Customer has paid.
11. Confirmation of the release of the Goods to the Carrier for Delivery may be made by sending an e-mail to the Customer's e-mail address.
12. The risk of accidental loss or damage to the item passes to the Consumer upon its delivery to the Consumer.
13. If the Customer chooses the Delivery via Carrier option, it is recommended that the delivered shipment be examined by the Customer in the presence of the Carrier.
14. If damage to the shipment is found, the Customer has the right to demand that the Carrier prepare an appropriate report.

§7. Gift vouchers

1. The Seller provides the Customers with the Gift Vouchers Sales Service.
2. A gift voucher is a document entitling its bearer to conclude a contract for the sale of Goods included in the Seller's offer, at a price reduced by the balance constituting the value of the gift vouchers.
3. The seller does not allow the exchange of gift vouchers for cash.
4. If the value of the Sales contract is lower than the value of the gift voucher, the Seller does not allow the exchange of the remaining value of the gift voucher for cash.
5. In order to use the gift voucher, the conclusion of the Sales Agreement must be preceded by its submission to the Seller.
6. The right to use the gift voucher is valid for 12 months from the date of purchase.
7. The provisions regarding Sales apply accordingly to the issuance of gift vouchers.

§8. Payments

1. The value of payment for Sales is determined based on the price list of the Goods, available on the Seller's website at the time of ordering the Goods.
2. The prices given on the Store's website for a given Good are gross prices in Polish zloty and include VAT, but do not include the costs of Delivery of the Goods and the selected form of payment.
3. The costs of the transaction and Delivery of the Goods are borne by the Customer.
4. The total price of the order, visible in the Basket area before placing the order and after selecting the method of Delivery of the Goods and payment, includes the price for the ordered Goods along with tax liabilities and all related costs, in particular Delivery and transaction costs.
5. The total price of the order is binding for the Seller and the Customer.
6. The Seller allows the following payment methods for the Sales Services provided:
   1. cash or card upon personal collection at the Store's stationary office,
   2. cash on delivery upon delivery from the Carrier,
   3. traditional transfer to the Seller's bank account number: PL11 1600 1185 0004 0801 6438 1152,
   4. using the external PayU payment system operated by PayU SA with its registered office in Poznań (60-166), ul. Grunwaldzka 182, entered into the Register of Entrepreneurs of the National Court Register under the KRS number: 0000274399, NIP: 7792308495 and REGON: 300523444.
   5. using the external Blue Media payment system, operated by Blue Media Spółka Akcyjna with its registered office in Sopot (81-718) at street street Powstańców Warszawy 6, entered into the Register of Entrepreneurs of the National Court Register under the KRS number: 0000320590, NIP: 5851351185 and REGON: 191781561,
   6. list of supported payment cards: Visa, Visa Electron, Maestro, MasterCard, MasterCard Electronic.
7. The Customer is obliged to make payment:
   1. at the time of delivery of the Goods - if the payment method is selected in cash,
   2. within 7 days - if the payment method is selected by traditional transfer,
   3. at the time of placing the order - if the payment method is selected using external payment system.
8. The payment is refunded by the Seller immediately, no later than within 14 days from the date of the cause, in the event of:
   1. withdrawal from the contract by the Consumer,
   2. resignation by the Customer from the order or part of the order paid before execution,
   3. recognition of the claim by the Seller covered by the complaint in whole or in part, pursuant to generally applicable regulations.
9. The payment is refunded using the same payment method that was used by the Customer in the original transaction, unless he agrees to a different solution that does not involve any costs for him.
10. The Seller is not obliged to refund the additional costs of Delivery of the Goods incurred by the Customer if the Customer has chosen a method of Delivery of the Goods other than the cheapest regular method of Delivery offered by the Seller.

§9. Newsletter

1. The subject of this newsletter service is the Seller's provision of sending commercial information to the Customer's e-mail address.
2. To order the newsletter Service, please use the appropriate newsletter activation field in the registration form or in another form provided by the Seller on the Store's website.
3. The condition for correctly ordering the newsletter service is to provide the customer's e-mail address. Providing this data is voluntary, but necessary to provide the Service and conclude a contract regarding it.
4. Before sending the order form for the Newsletter Service, by checking the appropriate checkbox, the Customer may voluntarily declare that he consents to the processing of his personal data for marketing purposes by the Seller.
5. The Seller informs that the marketing purposes indicated above may include, in particular, sending commercial information by the Seller using the Customer's contact details. The consent provided for in the above point may be withdrawn at any time.
6. The newsletter service order form is sent to the Seller using the functionality of the Store and through it.
7. The contract for the provision of the newsletter service is concluded for an indefinite period when the Seller confirms the Customer's subscription to the newsletter list.
8. Termination of the contract for the provision of the Newsletter Service may be made without giving a reason and at any time, using, among others: the functionality of the Store or unsubscribing using the deactivation link located in the newsletter message area, as well as by sending the Customer's declaration in this regard to the Seller , for example in an email or letter.

§10. Guarantees

1. The goods may be covered by the warranty of the Seller, manufacturer or distributor.
2. The guarantee is granted by submitting a guarantee declaration, which specifies the obligations of the guarantor and the Customer's rights in the event that the Goods do not have the properties specified in this declaration.
3. Together with the Goods covered by the warranty, the Seller issues a warranty document to the Customer.

§11. Complaints

1. Complaints may be submitted under warranty or guarantee, if granted.
2. If the Goods are covered by a warranty, the Customer is entitled to make a complaint about the Goods using the rights arising from the warranty, by submitting a complaint through the Seller or directly to the guarantor. If the Consumer exercises warranty rights, the deadline for exercising warranty rights is suspended on the date of notifying the Seller of the defect. This period continues to run from the date of the guarantor's refusal to perform the obligations arising from the guarantee or the ineffective expiry of the period for their performance.
3. The right to exercise the rights arising from the warranty applies regardless of any rights arising from the guarantee. The exercise of any rights under the warranty does not affect the Seller's liability under the warranty.
4. Complaints under the warranty may be submitted by letter or e-mail to the postal or electronic address of the Seller. They can be submitted using the form, the template of which is attached to the Regulations, but this is not obligatory.
5. In the content of a warranty complaint, it is recommended to include:
   1. the Consumer's contact details, which will be used to respond to the complaint and conduct related correspondence,
   2. the Consumer's bank account number, which will be used to refund the funds in the event of such a circumstance,
   3. description of the problem and identification data of the Consumer.
6. If a warranty complaint concerns the Goods, in order for the complaint to be considered by the Seller, the Consumer is obliged to deliver or send the complained Goods to the Seller's address, at the Seller's expense.
7. The Seller recognizes complaints regarding:
   1. warranty within 14 days from the date of notification,
   2. possible warranty, within the period specified in the warranty conditions.
8. The Seller will inform the Consumer about the method of resolving the received complaint:
   1. under the warranty electronically or by regular mail, depending on the Consumer's will or the method of filing a complaint used by him,
   2. under a possible warranty in the manner specified in the warranty conditions.
9. If a warranty complaint concerns Goods which, after considering the complaint, are sent to the Consumer, the Seller will deliver or send the Goods to the Consumer's address.
10. Refund in connection with a warranty complaint will be made by transfer to a bank account or by postal order, in accordance with the Consumer's will.
11. The application of the warranty right is excluded in relation to Customers who are not Consumers.

§12. Out-of-court handling of complaints and pursuing claims

1. The consumer has the opportunity to use the following extrajudicial methods of dealing with complaints and pursuing claims:
   1. submitting an application for resolution of the dispute arising from the concluded Sales contract to a permanent consumer arbitration court operating at the Trade Inspection, whose address, due to its jurisdiction, can be determined via the website of the Office of Personal Data Protection. Competition and Consumers, conducted at the URL address https://www.uokik.gov.pl/wazne_adresy.php#faq596 ,
   2. submitting an application to initiate mediation proceedings regarding the amicable settlement of the dispute between the Consumer and the Seller to the provincial inspector of the Trade Inspection, whose address, due to its nature, can be determined using the website of the Office of Competition and Consumer Protection, available at the URL https://www.uokik.gov.pl/wazne_adresy.php#faq595 ,
   3. using the help of a district or municipal consumer ombudsman or a social organization whose statutory tasks include consumer protection,
   4. submitting a complaint via the EU ODR online platform, available at the URL http://ec.europa.eu/consumers/odr/, in accordance with the regulation of the European Parliament and of the Council ( EU) No. 524/2013 of 21 May 2013 on online consumer dispute resolution and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC.
2. Detailed information about the procedure for out-of-court complaint handling and redress, as well as the rules of access to these procedures, can be found at the offices and on the websites of the entities listed in point 1.
3. A list of entities and institutions that carry out tasks related to out-of-court resolution of consumer disputes and detailed information on this subject can be found on the website of the Office of Competition and Consumer Protection, available at the URL  https://www.uokik.gov.pl .

§13. Withdrawal from the contract

1. The provisions contained in this article regarding the right to withdraw from the contract by Consumers apply to a natural person concluding a contract directly related to his/her business activity, when the content of this contract shows that it does not have a professional character for this person, resulting in particular from from the subject of its business activity, made available on the basis of the provisions on the Central Registration and Information on Economic Activity.
2. The consumer may withdraw from the contract, including the Sales contract, without giving a reason within 14 days, subject to the standards specified in the information on withdrawal from the contract, which constitutes an annex to the Regulations.
3. The Consumer is not entitled to withdraw from the contract, among others: in relation to the Sales Agreement:
   1. Non-prefabricated Goods, manufactured according to the Consumer's specifications or serving to meet his individual needs,
   2. Goods Delivered in a sealed packaging, which cannot be returned after opening the packaging due to health protection or hygiene reasons, if the packaging has been open after Delivery.
4. In other cases, the Consumer may withdraw from the contract by submitting a declaration of withdrawal to the Seller. The declaration can be submitted on a form, the template of which is an annex to the Regulations.
5. Immediately, but no later than within 14 days from the date on which the Consumer withdrew from the contract, he is obliged to return the Goods to the Seller or hand them over to a person authorized by the Seller. To meet the deadline, it is enough to return the Goods before its expiry. This provision does not apply if the Seller has offered to collect the Goods himself.
6. The Consumer is liable for any reduction in the value of the Goods resulting from using them in a manner that goes beyond what is necessary to establish the nature, characteristics and functioning of the Goods.
7. In the event of withdrawal from the contract, it is deemed not to have been concluded. If the Consumer submitted a declaration of withdrawal from the contract before the Seller accepted his offer, the offer ceases to be binding.

§14. Data and cookie processing

1. Information about the conditions of personal data processing can be found in the Store's Privacy and Cookies Policy.
2. Information about the cookies used can be found in the Store's Privacy and Cookies Policy.

§15. License terms

1. The Seller grants Customers using the Store a free license for their own personal use and to enable the use of the Store, subject to these conditions.
2. Name of the Store, graphic design of the Store, structure of the Store, Store, source or compiled code of the Store, websites used to operate the Store and all documents developed by the Seller in connection with making the Store available, including related works, including the Regulations and other documents or messages sent in connection with the provision of services constitute works within the meaning of copyright provisions. The Seller does not transfer to the Customer the economic copyrights to the Store or any works constituting part of it, nor the right to grant permissions to dispose of the economic copyrights to these works or the Store and to use them, as well as to exercise other dependent rights not reserved in the license terms. .
3. The right to use the Store and related works applies in the following fields of use: saving and reproducing in the memory of a telecommunications device at a place and time chosen by you, and access and display via a telecommunications device at a place and time chosen by you.
4. The Customer may not: rent, lease or resell the works or any part thereof, as well as create derivative works based on them, make changes to the works, remove information about ownership rights or copyrights that may appear in the works, use the works for purposes infringing applicable provisions of common law or ethical and moral standards.
5. The license is unlimited in time, unlimited in territory and non-exclusive, and applies to the entire Store and related works. The Seller retains exclusive rights to determine the integrity of the Store.
6. By publishing any content in the Store, in particular: comments or opinions, the Customer grants the Seller a free, unlimited in time, territorially and non-exclusive license to use them in the following fields of use: publication on the Store's website, saving and reproducing in the device's memory telecommunications at a place and time chosen by you, access and display via a telecommunications device at a place and time chosen by you, while retaining the right to grant sublicenses referred to in the points above, in order to enable Customers to use the Store.
7. The Customer acknowledges that it is prohibited to provide the Store or through it with content:
   1. illegal,
   2. likely to mislead other Customers,
   3. violating the personal rights of Customers, the Seller or third parties,
   4. generally considered offensive, vulgar or violating good manners, in particular: pornographic content, content promoting the use of drugs or excessive alcohol consumption, content inciting racism, xenophobia or spreading hatred.
8. The Seller is entitled to remove or moderate content that violates the provisions of the Regulations.

§16. Validity and amendment of the regulations

1. The Regulations enter into force within 3 days from the date of their publication on the Store's website.
2. Changes to the Regulations may occur due to changes in legal provisions regarding the subject of the provision of Services, as well as due to technical or organizational changes regarding the services provided by the Seller.
3. The Regulations are amended by publishing their new content on the Store's website.
4. The change to the Regulations does not apply to Sales contracts concluded before the date of its change.
5. Information about changes to the Regulations is published on the Store's website within 3 days before the date of entry into force of its new wording.
6. The Seller sends information about changes to the Regulations electronically if the parties are bound by a contract concluded for an indefinite period.

§17. Final Provisions

1. The meaning of terms written with a capital letter is consistent with the explanations included in the section describing the definitions used in the Regulations.
2. The Seller is not liable for:
   1. interruptions in the proper functioning of the Store and improper provision of Services, caused by force majeure, in relation to Customers who are not Consumers,
   2. interruptions in the proper functioning of the Store and improper provision of Services to Customers who are not Consumers, caused by technical or the reason lies with the entities through which the Seller provides the Services,
   3. benefits lost by Customers who are not Consumers.
3. If it is not possible to resolve the dispute amicably between the Seller and a Customer who is not a Consumer or a Consumer who does not reside in the territory of the Republic of Poland, in circumstances where such a possibility is permitted by the provisions of its national law, the court having jurisdiction over the registered office of the Seller shall be deemed competent to resolve the dispute.
4. In relation to Customers who are not Consumers or to Consumers not residing in the territory of the Republic of Poland, if the provisions of their national law allow for such a possibility, the law of the Republic of Poland shall apply as the law applicable to the performance of the contract concluded with the Seller and the resolution of disputes related thereto.
5. The provisions of the Regulations are not intended to exclude or limit the rights of the Customer who is a Consumer arising from the provisions of generally applicable local law.
6. In relation to contracts concluded with the Seller, in the event of non-compliance of the Regulations with the provisions of law generally applicable in the Consumer's country, these provisions shall apply.
7. If the provisions of the Regulations turn out to be invalid or ineffective, this fact does not affect the validity and effectiveness of the remaining provisions of the Regulations. Instead of invalid or ineffective provisions, the norm corresponding to what the parties have agreed or what they would have agreed if they had included such a provision in the Regulations will apply.

§18. Definitions used in the regulations

Business days  are weekdays from Monday to Friday, excluding public holidays.
Delivery  is the process of delivering the Goods to the Customer at the destination indicated by him, carried out through the Carrier.
The Client  is a natural person, provided that he or she has full legal capacity or limited legal capacity in cases regulated by generally applicable law or provided that he or she has the consent of a statutory representative, as well as a legal person or an organizational unit without legal personality for the benefit of which the provisions of generally applicable law grant legal capacity to the person who concludes a contract with the Seller for the provision of the Service.
Customer Account  is a panel that allows you to manage Customer orders via the Store, provided that you register and log in.
A consumer  is a customer who is a natural person and concludes a contract for purposes not directly related to his or her business or professional activity.
The shopping cart  is a functionality of the Store that allows the Customer to complete orders for Goods.
A parcel locker  is an automatic locker or postal terminal used to collect parcels with Goods.
A Carrier  is an entity providing Goods Delivery services in cooperation with the Seller.
The Regulations  are these contractual terms and conditions, the subject of which is the provision of Services electronically by the Seller to Customers via the Store.
The Store  is a store run by the Seller via the website available on the Internet at the URL: dingogear-shop.com.pl.
The seller  is DINGO Sp. z o. o. with its registered office in Bydgoszcz (85-461) at ul. Ołowiana 22, entered into the Register of Entrepreneurs of the National Court Register under KRS number: 0000199932, NIP: 5542405397 and REGON: 092909925, being the service provider, administrator and owner of the Store. You can contact the Seller by phone: +48 52 372 26 07 and by e-mail: dingogear-shop@dingo.com.pl.
Sales  is a Goods sales service provided by the Seller to the Customer, the subject of which is the Seller's obligation to transfer ownership of the Goods to the Customer and release them, as well as the Customer's obligation to collect the Goods and pay the Seller the specified price.
Goods  are items presented in the Store area by the Seller for the purpose of Sale.
Service is a service provided by the Seller to the Customer, based on an agreement concluded between the parties via the Store. The contract is concluded as part of an organized system of concluding distance contracts, without the simultaneous physical presence of the parties.

INFORMATION REGARDING THE EXERCISE OF THE RIGHT
TO WITHDRAW FROM THE CONTRACT

INSTRUCTION ON WITHDRAWAL FROM THE CONTRACT

The provisions contained in this instruction regarding the right to withdraw from the contract by Consumers apply to a natural person concluding a contract directly related to his/her business activity, when the content of this contract shows that it does not have a professional character for this person, resulting in particular from from the subject of its business activity, made available on the basis of the provisions on the Central Registration and Information on Economic Activity.

As a Consumer, you have the right to withdraw from the contract concluded in our Store within 14 days without giving any reason, except for the cases indicated in the "exclusion of the right to withdraw from the contract" section. The deadline to withdraw from the contract expires after 14 days from:

1. in which you came into possession of the thing or in which a third party other than the carrier and indicated by you came into possession of the thing - in the case of a contract obliging to transfer ownership of the thing (e.g. sales contract, delivery contract or contract for specific work being a movable item),
2. concluding a contract - in the case of contracts for the provision of services.

In order to meet the deadline for withdrawal from the contract, it is sufficient for you to send information regarding the exercise of your right to withdraw from the contract before the deadline for withdrawal from the contract expires.
To exercise the right to withdraw from the contract, you must inform us: DINGO Sp. z o. o., ul. Ołowiana 22, 85-461 Bydgoszcz, e-mail: dingogear-shop@dingo.com.pl, about your decision to withdraw from this contract by means of an unambiguous statement (e.g. a letter sent by post or e-mail).
When withdrawing from the contract, you may use the model withdrawal form, but this is not obligatory. The form template is attached to the regulations for the provision of electronic services within the Store.

EFFECTS OF WITHDRAWAL FROM THE CONTRACT

If you withdraw from this contract, we will refund to you all payments received from you, including the costs of delivering the goods (except for additional costs resulting from your choice of a delivery method other than the cheapest standard delivery method offered by us), immediately and in any case no later than 14 days from the day on which we were informed about your decision to exercise the right to withdraw from this contract.
We will refund the payment using the same payment methods that you used in the original transaction, unless you have expressly agreed to a different solution; in any case, you will not incur any fees in connection with this refund. We may withhold the refund until we receive the item or until you provide us with proof of returning it, depending on which event occurs first.
If you have received items in connection with the contract, please send back or deliver the item to us at the following address: DINGO Sp. z o. o., ul. Ołowiana 22, 85-461 Bydgoszcz, immediately, and in any case no later than 14 days from the date on which you informed us about your withdrawal from this contract. The deadline is met if you return the item before the 14-day deadline expires.
Please be advised that you will have to bear the direct costs of returning the items. The amount of these costs is estimated at a maximum of approximately PLN 25.00.
You are only liable for any reduction in the value of the item resulting from using it in a manner other than what was necessary to establish the nature, characteristics and functioning of the item.

EXCLUSION OF THE RIGHT TO WITHDRAW FROM THE CONTRACT

The consumer is not entitled to withdraw from a contract concluded off-premises or remotely in relation to contracts:

1. in which the subject of the service is a non-prefabricated item, manufactured according to the consumer's specifications or serving to meet his individual needs;
2. in which the subject of the service is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery.

SAMPLE WITHDRAWAL FORM

(this form should be completed and returned only if you wish to withdraw from the contract)

Addressee:  DINGO Sp. z o. o., ul. Ołowiana 22, 85-461 Bydgoszcz | dingogear-shop@dingo.com.pl I/We(*) hereby inform(*) about my/our withdrawal from the contract of sale of the following items(*) contract of delivery of the following items(*) contract of specific work consisting in the performance of the following items (*)/for the provision of the following service(*):

Date of conclusion of the contract(*)/receipt(*):
Name and surname:
Address:
Signature:
(only if the form is sent in paper version)
Date:
(*) Delete as appropriate.

COMPLAINT FORM

(this form can be completed and returned if you wish to file a warranty complaint)

Addressee:  DINGO Sp. z o. o., ul. Ołowiana 22, 85-461 Bydgoszcz
Name and surname or name of the Customer:
Customer's address:
Customer's telephone number:
Customer's e-mail address:
As contact details that will be used to respond to the complaint  and conduct correspondence related to it, I provide:

 postal address:

 e-mail address:

The complaint concerns:

 sales contracts of __________ of goods:
 contracts for the provision of other services:
 other:

Date of determining the cause of the complaint:

Problem description:
Complaint request:

 removal of the defect of the goods or services

 replacing the goods with those free from defects

 lowering the price of the goods

 withdrawal from the contract

The Seller informs that:
The goods may be covered by a manufacturer's or distributor's warranty. In such a case, the Customer is entitled to complain about the goods using the rights arising from the warranty by submitting a complaint to the guarantor. A complaint may be submitted to the guarantor through the Seller or directly to the guarantor. The customer may exercise rights under the warranty for physical defects of the goods regardless of the rights arising from any warranty.

Signature of the submitter: